Terms of Service

DoThat is a pre-release beta and is not yet a live, generally-available service. It is operated by DoThat AI Ltd, a company registered in England and Wales (company number 17351077, registered office: DNS House, 382 Kenton Road, Harrow, HA3 8DP) — "DoThat", "we", "us" in these terms. While the beta notice is displayed: features may change, break, or be withdrawn at any time without notice; and platform data — including your account, Goblins, Datasets, and conversation history — may be deleted at any time, without notice and without liability to you. Do not use DoThat to store anything you cannot afford to lose, and keep your own copies of anything important. Where you hold a signed Beta Participation Agreement with us, that agreement governs your use during the beta and these terms take over when it ends.

These terms have two parts. Part I (sections 1–16) applies to you if you create an account and build, configure, share, or pay for AI assistants ("Goblins") on DoThat — the platform for building, governing, isolating, and metering Goblins across an Organization → Workspace hierarchy (the "Service"). Part II (sections 17–21) applies to you if you only chat with a Goblin that someone else has deployed — through a public page, a shared or secret link, or an invitation. Where a person does both, each part applies to the corresponding activity. You accept these terms by clicking to accept them, by paying, or by taking the benefit of the Service; for Part I you confirm you have authority to bind any Organization you represent. Your subscription runs monthly and renews automatically until you cancel. We may change these terms on notice: if you do not agree to a change you may cancel before it takes effect, and continuing to use the Service after it takes effect is your acceptance of it.

Sign-in is provided through our identity provider, WorkOS (password, magic-link, and AuthKit SSO/passkeys). You are responsible for your credentials, for the members you invite, and for the roles you assign across your Organization and Workspaces, and you must have authority to bind the Organization you represent. You agree not to: violate any law or third-party right; upload or generate unlawful, infringing, or harmful content; breach, probe, or circumvent security, access controls, isolation boundaries, or rate limits; interfere with the Service or other users; or evade usage metering or plan limits. Prompts and Goblin outputs pass automated safety screening, and content that trips it may be blocked. You also agree not to copy, adapt, translate or create derivative works from the Service or its documentation; reverse-engineer it or attempt to derive its source; resell, sub-licence or otherwise make it available to anyone outside your Organization except through the sharing features themselves; impersonate, harass or spam other users; or share your account credentials. Tell us without delay if you learn of any unauthorised use of the Service or of an account. We may suspend or withdraw access we reasonably believe threatens the security, integrity, or lawful operation of the Service, at any time. A suspension can be immediate, without prior notice and without liability to you, and can cover your whole account, one member or end user, or a single Goblin, model or feature: we may suspend where we reasonably suspect a breach of these terms or of the use policies of the AI providers behind the models you use, use of the Service or of a Goblin that is unlawful or harmful or likely to expose us or one of those providers to liability or reputational harm, or unauthorised access to your account or to the Service, and where suspension is required by an AI provider, by our hosting provider or by law, is needed to stop our own access to a model or to our hosting being throttled, suspended or terminated, or is necessary to protect the security, integrity or performance of the Service or our other customers. We will tell you as soon as we reasonably can, keep a suspension to what is reasonably necessary to deal with the issue, and restore access once it is resolved to our reasonable satisfaction. Fees continue to run while a suspension lasts.

As between you and DoThat, you and your Organization own the prompts, instructions, documents, Datasets, and other content you provide ("Customer Content"), and you own the Goblins, configurations, agent logic and workflows you build with the Service. Customer Content also covers what other people send to a Goblin you have deployed, however and by whomever it is submitted — visitors to a public or link-shared page, invited external participants, and inbound email or messaging correspondents — together with the conversations and outputs that result. You own the outputs your Goblins generate, and we assign to you any rights we might have in them. You grant us the limited rights necessary to host, process, display, and support all of that so we can provide, secure and support the Service and meet our legal obligations. We will not use Customer Content — prompts, chats, Datasets, configurations or outputs — to train, fine-tune or otherwise improve any artificial-intelligence or machine-learning model, whether ours or a third party's, other than a Goblin you build in your own account from your own content. Outputs are generated by AI models and are not unique: the same or similar output may be generated for someone else, we do not warrant that any output is accurate, complete or fit for your purpose, and we give no intellectual-property indemnity in respect of outputs or your use of them. You do not acquire any rights in the platform itself — the models, orchestration, infrastructure and software a Goblin runs on remain ours.

The Service is self-service. You and your members build, configure, train and deploy Goblins without any input, review or approval from us, and we do not review, endorse or take responsibility for a Goblin's content, accuracy, legality or suitability, or for its outputs. Our role is the one a cloud platform plays: we make the infrastructure, models and tools available, and you decide what to build with them. You are solely responsible, and assume all risk and liability, for a Goblin's configuration, instructions, training data, deployment, publication and use, for the documents and data you upload to ground it, for the audiences you give access to — including public links, secret links, and invited groups — and for anything anyone does in reliance on its outputs. You must not use the Service for safety-critical purposes or emergency services, for medical diagnosis, to give regulated professional advice unless you are authorised to give it, or to make credit, lending, insurance, employment, housing or eligibility decisions about people without appropriate human oversight and compliance controls. Nor may you use it to make decisions that produce legal or similarly significant effects for a person without appropriate human review, or in any way that breaches applicable law, regulation or regulatory guidance. The AI providers behind the models you use publish their own acceptable-use and prohibited-use policies, as updated from time to time, and those policies flow down to you: you must comply with them and must make sure your members and your end users do the same, and where one of those policies is stricter than our own rules, theirs is the one that applies. Where you deploy a Goblin in a field in which its outputs could be taken as legal, financial, medical, tax or other professional advice, you must make the Goblin show your end users a prominent disclaimer that its outputs are not professional advice and should be independently verified before anyone relies on them. You remain responsible for the regulatory obligations of your own sector and for your own end users, and your use of the Service does not diminish them.

If you deploy a Goblin to anyone outside your Organization — your customers, your members, the public — you are its publisher, and you must require each of those end users to accept terms you specify before they use it. The Service has this built in: you set the text, the chat shows it before the first message, and acceptance is recorded for each person against the version of the terms they accepted. You can meet the obligation by linking to your own terms of use and privacy notice instead. Those terms must, as a minimum: name you as the publisher of the Goblin and as the person responsible for it and for its outputs, and say that we are not a party to them and give the end user no warranty about the Goblin or its outputs; tell the end user that outputs are generated by artificial intelligence and may be inaccurate, incomplete or unsuitable, that factual assertions in them should be checked, and that they must not rely on outputs without independent verification, and in particular must not rely on them for legal, financial, medical or other regulated decisions without independent professional advice; set out what use of the Goblin is acceptable, on terms no less restrictive than section 3 of these terms and the AI providers' own use policies; limit your own liability to the end user in a way that works in your hands, including under the consumer protection law of each country in which you make the Goblin available; give us the right to enforce the disclaimer, no-reliance, acceptable-use and liability-limitation provisions directly against the end user under the Contracts (Rights of Third Parties) Act 1999; and cover data protection, including a privacy notice that names you as the controller and us as the processor of the end user's personal data and points to our list of sub-processors. You are solely responsible for the content, legality and enforceability of your end-user terms, they must not conflict with these terms, and our providing the mechanism does not make us a party to them or liable under them. That responsibility includes making sure they are enforceable against consumers in each country in which you make the Goblin available, and you must satisfy yourself — taking your own legal advice where that is appropriate — that the terms you adopt suit your Goblin, your end users and those countries. They must not override or purport to limit these terms either, though nothing in this section stops you limiting or excluding your own liability to your own end users. You indemnify us against any claim arising from your end-user terms, from your failure to impose or enforce end-user terms that meet these requirements, or from your deployment of a Goblin to your own end users.

Goblins generate AI outputs that may be inaccurate, incomplete, out of date, or unsuitable for a given purpose, and may simulate specialised frameworks (legal, tax, financial, medical, or technical). All outputs are provided for informational purposes only and do not constitute professional advice. Factual assertions in an output should not be relied on without independently checking their accuracy. You are responsible for reviewing outputs before acting on them or publishing them to your own audience, and you must not rely on them for legal, financial, medical, or other high-stakes decisions without independent professional verification.

Goblins run on third-party AI models. Today they are served through Google Cloud Vertex AI — Google's own Gemini models, and partner models such as Anthropic's Claude which Google hosts inside our own Google Cloud environment — under our agreement with Google Cloud, whose terms carry the commitment that customer data is not used to train models. We do not control the underlying training, operation or output of any model, and third-party terms apply to them. We may add, retire, replace or substitute any model at any time, including where a provider requires it: that is not a breach of these terms, not a defect in the Service, and does not entitle you to a refund or credit, provided we use reasonable endeavours to keep overall functionality substantially equivalent. We make no promise that any particular model will remain available, and which models a deployment may use can depend on what it is used for. Our current sub-processors, what each one processes and where, are listed on our Data Processing Addendum page.

Plans are purchased by your Organization directly from DoThat and billed at the Organization level, in the currency shown at checkout. Fees are payable in advance, recur at the start of each renewal period, and are not refundable for a change of mind. We will give you at least 10 business days' notice before changing a fee, and you can cancel before it takes effect. Usage is metered in Goblin Gold, our usage unit: it has no cash value, cannot be exchanged or transferred outside your Organization, and is consumed as your Goblins are used. Each plan includes a monthly allowance that does not roll over, and purchased top-ups persist until they are used. When a plan instance's limits are reached, the affected Goblins stop responding until the allowance resets, a top-up is applied, or the plan is upgraded, and we may restrict access to functionality while no credit is available. We may suspend the Service if fees are not paid. Payments are processed by Stripe under its own terms; we never see or store your card details. The Service does not operate any end-user sales, payout, revenue-share, or marketplace flow. Nothing here is tax advice.

The Service is hosted on cloud infrastructure we select, which today is in the United States — see our Privacy Policy for what that means for transfers out of the UK. We maintain appropriate technical and organisational security measures, and we remain liable, subject to section 14, for loss of or damage to your content caused by our breach of these terms, our negligence, or a failure to maintain those measures. We cannot guarantee that the Service will be free of errors, available at all times, or that a backup will always be recoverable, so keep your own copies of anything important. Our staff have no standing access to Customer Content. A small number of authorised staff may access it — including chats, prompts, conversations, Datasets and outputs — to provide support, to investigate a problem, to protect the security, integrity and performance of the Service, and to comply with the law. That access is separately granted on a least-privilege basis rather than a by-product of administrative rights, shows content with personal identifiers redacted by default, requires re-authentication, and is recorded in an audit log. We do this as your processor, and we do not use what we see for anything else. We will correct errors and defects you report, except where they come from your own changes, from misuse, or from use outside these terms and the documentation.

All content, design, layout, look and feel, user interface, graphics, code, text, and trademarks that comprise the Service are owned by DoThat or its licensors and are protected by intellectual-property laws. No licence to copy, reproduce, republish, frame, or create derivative works is granted except as strictly necessary to use the Service as intended. DoThat expressly reserves all rights, including the right to prohibit text-and-data mining and any use of the Service or its content to develop, train, or improve artificial-intelligence or machine-learning systems — an express reservation of rights for the purposes of Article 4 of EU Directive 2019/790 and equivalent provisions in other jurisdictions. Our brand names ("DoThat", "Goblin", and related marks) and visual identity may not be used without our prior written permission.

You may not, and may not permit any third party or automated system to: (i) scrape, crawl, harvest, index, cache, mirror, or otherwise extract data, content, or design elements from the Service by any automated means, except for compliant search-engine crawlers that respect our robots.txt; (ii) use bots, spiders, scrapers, headless browsers, or similar tools to access the Service; (iii) use the Service, its outputs, source, design, or look and feel together with any artificial-intelligence, machine-learning, or large-language-model tool to discover, reverse-engineer, clone, replicate, or recreate the Service or any part of its design, functionality, or intellectual property; or (iv) use the Service or its content to train, fine-tune, evaluate, or benchmark any AI/ML model. Automated access for the purpose of copying or reproducing the Service or its design is strictly prohibited and may result in immediate termination of access and legal action.

We are the controller of the personal data we collect to run our own business — your account and billing contacts, the way you use the site, and the messages you send us — and our Privacy Policy explains that processing and your rights. For the personal data inside Customer Content, your Organization is the controller and we act solely as your processor, on your instructions, under our Data Processing Addendum, which forms part of these terms and prevails over them on any inconsistency about that processing. You are responsible for having the rights, notices and lawful bases you need to put that personal data into the Service and for your instructions to us being lawful. The Service also lets you analyse the conversations your Goblins hold and the outputs they give for your own insight and quality purposes, and use your content to build, ground, improve or train your own Goblins; where you turn that on, we carry it out as your processor on your documented instructions, and deciding that you have a lawful basis for it, telling your end users and other data subjects about it, and carrying out any impact assessment it needs are yours. Each of us will comply with the data protection law that applies to it. On the end of your agreement or the closure of your account, Customer Content is deleted on the lifecycle described in section 15.

Except as these terms expressly state, the Service is provided "as is" and "as available", and all other representations and warranties, express or implied, are excluded to the fullest extent the law permits. To the fullest extent permitted by law, our total liability to you for all claims of any kind arising from or relating to these terms or the Service is limited in aggregate to the fees you have actually paid us, and we are not liable for loss of profits, revenue, business, goodwill, anticipated savings, or for indirect, special or consequential loss. Liability for the configuration, training, deployment, outputs and use of a Goblin rests with you, except to the extent it is caused directly by a defect in the platform itself. You indemnify us and our people against all losses, liabilities, damages, costs and expenses, including reasonable legal costs, arising out of or in connection with any claim, demand or proceeding by anyone — a member, an end user, or any other third party who meets a Goblin or the Service through your business — relating to: your content, including any allegation that it infringes a third party's rights or breaks the law; the configuration, training, testing, validation, deployment, publication or use of any Goblin by you or on your behalf; any output, or any decision made or action taken by you, your people, your members, your end users or your customers in reliance on a Goblin or an output; any deployment of a Goblin outside your Organization, your end-user terms, or any failure to impose or enforce end-user terms that meet the requirements in section 6; any claim by an end user about a Goblin, its outputs, or any product or service you offer using a Goblin; use of the Service by you, your people, your members or your end users in breach of these terms, of the End User Licence Agreement or of the AI providers' use policies; breach of any law, regulation, regulatory guidance or sector-specific requirement that applies to your business, your Goblins or your end users; and any negligent, wilful, fraudulent or criminal act or omission by you, your people, your members or your end users — except to the extent the loss is caused by our own breach of these terms or our negligence. The limit above is a limit on what we owe you; it does not cap what you owe us under this indemnity. Nothing in these terms excludes or limits liability that cannot lawfully be excluded — including death or personal injury caused by negligence, and fraud — and if you are a consumer, nothing here affects your non-excludable statutory rights.

You may cancel at any time from within the Service; your subscription then ends at the end of the current period and does not renew, and fees already paid are not refunded. Either of us may end the agreement immediately if the other is in breach and has not put it right within 10 business days of being told. We may also end your subscription ourselves, in which case we refund the unused part of the period. When the agreement ends you lose access to the Service and your account, except that for 30 days you keep the access you need to export your content, and you can ask us for it in writing during that window instead. We then delete your content — including prompts, chats, conversations, Datasets and outputs — within 30 days of the end of that export window, except where the law requires us to keep something for longer; where it does, we go on protecting it under our Data Processing Addendum and delete it as soon as that requirement ends. We cannot recover it once it has been deleted, so export anything you need before you cancel or during that window. Deleting a Workspace inside the Service works on its own lifecycle: it withdraws everything under it and holds it recoverably for 30 days before permanent erasure. Confidentiality, data protection, intellectual property and liability continue to apply after the agreement ends.

Notices under these terms are sent by email: to us at legal@dothat.com, and to you at the address registered against your account. If a dispute arises, we each agree to raise it in writing and try in good faith to resolve it before starting proceedings, except where urgent relief is needed. These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction, except where mandatory local law provides otherwise. These terms, together with the Data Processing Addendum and the End User Licence Agreement, are the whole agreement between us about the Service. Neither of us may transfer the agreement without the other's consent, and no one who is not a party to it may enforce it, except that our own people may enforce the indemnity in section 14. Your end-user terms are a separate agreement between you and each of your end users, and, as section 6 requires, they give us the right to enforce their disclaimer, no-reliance, acceptable-use and liability-limitation provisions directly against an end user under the Contracts (Rights of Third Parties) Act 1999.

This part applies to you if you chat with a Goblin that a DoThat customer (the "publisher") has deployed — through a public page, a shared or secret link, or an email invitation — and you are not acting as a member of the publisher's DoThat account. You do not need a DoThat account to be covered by this part. It is the same licence as our End User Licence Agreement, which you accept by using the chat. The acceptable-use and anti-automation rules in sections 3 and 12 apply to you when you chat.

What we license you is our platform and the chat interface you are looking at. The Goblin itself — its instructions, its knowledge, its personality, its audience, and everything it says — is made available by the publisher who built it. We do not build, review, endorse or control it. The publisher alone is responsible for the Goblin and its outputs, and any claim, complaint or remedy you have about the Goblin, about what it told you, or about the product or service the publisher offers through it, lies against the publisher and not against DoThat. Your use of the Goblin may also be subject to the publisher's own terms, which the publisher is required to show you before you start. Where DoThat itself is the publisher — for example the assistant on our own site — our Terms of Service and Privacy Policy apply to that Goblin as well.

Goblins are AI systems. Their answers can be inaccurate, incomplete, out of date, or misleading, even when they sound confident, and may not reflect the publisher's official positions. Factual assertions in an answer should not be relied upon without independently checking their accuracy. Do not rely on a Goblin's answers for legal, financial, medical, or other important decisions without independent verification. Nothing a Goblin says is professional advice from DoThat.

When you chat with a Goblin you agree not to: use it for unlawful purposes; submit content that is illegal or infringes others' rights; attempt to extract the Goblin's underlying instructions, other people's data, or the Service's internals; probe or circumvent security, access controls, or rate limits; or access the chat by automated means. Messages pass automated safety screening and may be blocked, and where the publisher has turned on a guard against abuse, a Goblin can stop answering a browser whose messages keep being refused. Your messages are processed to generate answers, are screened by safety tooling, and may be stored and made available to the publisher for their own purposes, such as reviewing how their Goblin performs. Part II of our Privacy Policy explains what is collected, who is responsible for it, and how to exercise your rights. We or the publisher may withdraw your access at any time.

The chat is provided to you free of charge and as-is, and the content comes from the publisher. To the fullest extent permitted by law, DoThat gives no warranty of any kind about the platform or the chat interface, and accepts no liability to you for a Goblin's answers or for the publisher's acts or omissions — those lie with the publisher, as section 18 explains. Nothing in this part excludes or limits any liability that cannot be excluded under applicable law, including death or personal injury caused by negligence and fraud, and if you are a consumer, nothing here affects your non-excludable statutory rights.